What Our Clients Have To Say

Thanks for the terrific work all the professionals at RCC have been doing on our behalf since our relationship began this past summer. We are all very pleased with the move to RCC as our IT partners.

RCC’s VoIP system means we stay up even when our power and Internet go down. It has contingencies to make sure your customers can reach you no matter what. Recently, we had several storms that knocked out the Internet and we were all able to receive calls the entire day.

The clarity on the HD phones ...Read More

RCC and its staff has done an absolutely phenomenal job for us. When we hired RCC, I didn't truly realize how bad we were going to need them. We've doubled our staff since then and we've needed someone doing tech stuff every day. RCC rose to the challenge. They have scaled and grown with us and provided ...Read More

RCC is excellent at boiling down the issues and identifying the priority areas that need to be addressed. They have been flexible working within our budget and timeline. The team works very well with my staff and have proven to be essential advisors in helping us to make critical purchasing decisions ...Read More

RCC is a one-stop shop for all of our IT needs. Their staff is informed and professional. Not only do they quickly resolve all of our problems, but they help us plan for the future. If you want to utilize your IT budget in the most efficient manner possible, then choose RCC.

The biggest challenge for me over the past several years is trying to stay on top of the equipment inventory and services we are invoiced for on a monthly basis, as well as the age of all of the equipment. For the first time in several years, I finally have a handle on all of it and I am thrilled! The ...Read More

RCC has been a huge help to us since we outsourced our IT services to them. Their staff is knowledgeable, has strong attention to detail, and is very responsive to our needs. We have had a successful relationship with RCC in the past year.   As the manager of three small non-profits, I rely on RCC ...Read More

Some companies won’t pay attention to you if you are not a big enough account. Sometimes small IT people are limited in knowledge because they don’t have multiple levels of skill and experience. RCC isn’t like that. You get what you pay for and RCC is worth the cost. Unlike other companies, they ...Read More

As a small business, our company had an internal IT person for about ten years. In the last couple years, as the company grew, we debated outsourcing our IT needs, but we were worried about the additional cost and the amount of time it would take to make the switch. We prolonged our decision too ...Read More

Ever since RCC took over, our systems are working so much better. RCC identified problems and a potential for disaster that our previous company either ignored or didn’t bother to identify. Their remote support is great, which not only saves us on the cost of travel, but it gets us faster support ...Read More

Contracting with RCC was a great decision for our organization. I now feel confident that our systems are properly maintained and managed and as a manager, that is extremely valuable. The RCC team has exceeded our expectations. I am happy to recommend them to other organizations.

RCC helped us move to Office 365 in the spring of 2016. The biggest benefits to us are peace of mind that emails are backed up and can be recovered easily if necessary as well as accessibility from anywhere, any device, any time.

Prior to working with RCC, we had a one-man shop so having a team with ...Read More

I've only been with RCC for 3 months now, but I've been very happy. Getting IT support very easy. I just call, tell them which computer needs help and they immediately go onto that machine and fix it.

 

We are very satisfied with RCC's work and their staff. Price should not be a consideration when you are talking about your data. I found RCC's price to be very competitive.

"Michael and the entire staff are always there for us – prompt, courteous and above-and-beyond levels of customer service that should be a model for all businesses but would be hard to replicate. It comes from Michael’s outstanding professionalism and integrity, which he has imbued within the ...Read More

We have a lot of confidential information entrusted to us, court cases and employment and personnel information in addition to the normal business information like credit card and payment information. Also, we face an added challenge with so much of our own data being transferred to offsite location ...Read More

"I wanted to provide some feedback on John’s work during our office move. We had an issue with our server during the move, and without our server we’d have been unable to operate. John went above and beyond to get it repaired and up and running over the weekend – even though he had started ...Read More

Having dealt with RCC since 2000, I feel that our investment is well worth the return! They have been there to help whenever they can in a timely manner. The quality of service and willingness to work through problems, whether over-the-phone or an on-site solution, RCC has been there for us. ...Read More

We are very loyal to our vendors and making a change was something that we did not take lightly. We met with Michael, as well as some of his staff, to go over some of the issues we were experiencing. He clearly explained the services RCC provided, turnaround times for technical issues, billing process ...Read More

"Because we don’t have an in-house IT department, it was imperative for us, as an organization, to outsource this service to a company that works for us, tailored to our needs. RCC ensures that all our computer needs are met and explained to us in a manner in which we can understand it. In the ...Read More

We understand that the most important consideration one pays for any service is the bottom line. But we also know that the bottom line is not made up just from the upfront costs, but by the 'other' costs as well: the lower cost of experts who get it right the first time, the lower cost of experts ...Read More

Fast response is priceless!

Since we have gone to the monitoring and management system that RCC offers, I feel quite confident that they “have our back”. It offers us a feeling of security, knowing that they are aware of problems, sometimes even before we are! It is good to know that they are watching, being proactive ...Read More

Price is important but reliability is the issue. As a vendor, RCC has been one of the most reliable companies we use to run our business. Support is there when I need it and the behind-the-scenes support I don’t see keeps the network running. The staff is pleasant, courteous and professional even ...Read More

We chose RCC because as a small business our resources are best directed at delivering our own services and expertise to clients, not redirecting energy and valuable time to office IT issues. RCC is highly efficient at IT tasks. Their knowledge and work processes save time and money.

While ...Read More

At our association, we rely on our computer system for everything and we only work as well as they do. We can not fulfill our mission without working computers, so if our computers go down it costs us money in the form of productivity. We wouldn’t consider this as an area to cut corners, we need the ...Read More

When I contacted RCC, I wasn't sure what to expect. I have used several different IT consultants and not all of my experiences were positive. One was really expensive and I was pressured to accept their expensive recommendations. Another, quoted me a low hourly rate, but I got the feeling that they ...Read More

RCC’s pricing is very competitive for the level of service they provide to Coastline. The expertise that they demonstrate in the planning and execution of improvements to our IT system is well worth the price. We are happy to have RCC as a valuable partner that works alongside us to move the agency ...Read More