What Our Clients Have To Say

RCC and its staff has done an absolutely phenomenal job for us. When we hired RCC, I didn't truly realize how bad we were going to need them. We've doubled our staff since then and we've needed someone doing tech stuff every day. RCC rose to the challenge. They have scaled and grown with us and provided us with new services as we needed it. It's really great.

RCC is excellent at boiling down the issues and identifying the priority areas that need to be addressed. They have been flexible working within our budget and timeline. The team works very well with my staff and have proven to be essential advisors in helping us to make critical purchasing decisions for technology systems and equipment.

RCC is a one-stop shop for all of our IT needs. Their staff is informed and professional. Not only do they quickly resolve all of our problems, but they help us plan for the future. If you want to utilize your IT budget in the most efficient manner possible, then choose RCC.

The biggest challenge for me over the past several years is trying to stay on top of the equipment inventory and services we are invoiced for on a monthly basis, as well as the age of all of the equipment. For the first time in several years, I finally have a handle on all of it and I am thrilled! The billing and tracking process that RCC provides is clear, concise and accurate. I don't need to spend hours trying to figure out what my invoice includes.

RCC has been a huge help to us since we outsourced our IT services to them. Their staff is knowledgeable, has strong attention to detail, and is very responsive to our needs. We have had a successful relationship with RCC in the past year.   As the manager of three small non-profits, I rely on RCC for their expertise, recommendations and courteous service.

Some companies won’t pay attention to you if you are not a big enough account. Sometimes small IT people are limited in knowledge because they don’t have multiple levels of skill and experience. RCC isn’t like that. You get what you pay for and RCC is worth the cost. Unlike other companies, they won't force you into more than you can afford. They're a perfect solution for the small business owner who wants quality they can fit into their budget.

As a small business, our company had an internal IT person for about ten years. In the last couple years, as the company grew, we debated outsourcing our IT needs, but we were worried about the additional cost and the amount of time it would take to make the switch. We prolonged our decision too long and in February 2016 we were hit with an encryption virus that wiped out an employee’s entire hard drive as well hundreds of files on other computers. Our business was shut down for days while we ordered new computers and tried to recover old files. Unfortunately, it took this event for us to realize how vulnerable our IT infrastructure was in the hands of our current IT person. It turned out our IT person had never done a backup of any employee computers and we were not able to recover any of the information on the encrypted hard drive; we lost years of client’s paperwork and information. The amount money and time we lost due to this encryption virus cannot be measured.

When we made the decision to use RCC there were still some skeptical people in the office. The biggest hesitation was that RCC didn’t understand our business and what we did day to day. Another concern was the cost. The final concern was how much time and frustration would be involved in the switch.

After several months of working with the RCC staff, I cannot be happier with their services. They have gone out of their way to work with our schedule and make the transition extremely smooth. The entire RCC staff is responsive, courteous, and a pleasure to work with. I feel the cost of outsourcing our IT needs has been well worth it. The billing is very accurate and fair and we receive a detailed invoice every month. Since we have been working with RCC I can’t remember feeling frustrated with my computer at any point, and I cannot think of a single time that anyone in our office lost productivity due to an unresolved issue.

We are very happy with RCC and I only wish I had made the switch a couple years earlier.

Ever since RCC took over, our systems are working so much better. RCC identified problems and a potential for disaster that our previous company either ignored or didn’t bother to identify. Their remote support is great, which not only saves us on the cost of travel, but it gets us faster support than waiting for a tech to arrive.  They are also very good at communicating with me when they encounter issues outside of the original scope of work, so I can approve and plan for the expense.

Contracting with RCC was a great decision for our organization. I now feel confident that our systems are properly maintained and managed and as a manager, that is extremely valuable. The RCC team has exceeded our expectations. I am happy to recommend them to other organizations.

RCC helped us move to Office 365 in the spring of 2016. The biggest benefits to us are peace of mind that emails are backed up and can be recovered easily if necessary as well as accessibility from anywhere, any device, any time.

Prior to working with RCC, we had a one-man shop so having a team with a wide variety of expertise has been very helpful. My opinion is that business owners should let the IT experts handle IT; focus on the other business challenges that make your business special.

I've only been with RCC for 3 months now, but I've been very happy. Getting IT support very easy. I just call, tell them which computer needs help and they immediately go onto that machine and fix it.

 

We are very satisfied with RCC's work and their staff. Price should not be a consideration when you are talking about your data. I found RCC's price to be very competitive.

"Michael and the entire staff are always there for us – prompt, courteous and above-and-beyond levels of customer service that should be a model for all businesses but would be hard to replicate. It comes from Michael’s outstanding professionalism and integrity, which he has imbued within the entire office. You know you are in good hands whenour service people can handle whatever arises with dispatch!"

We have a lot of confidential information entrusted to us, court cases and employment and personnel information in addition to the normal business information like credit card and payment information. Also, we face an added challenge with so much of our own data being transferred to offsite location due to our national affiliation. Data breeches and cyberattacks would do more than cost us money, they would destroy the trust in us that our membership has. We rely on RCC for this critical piece of our business, and we rely on them to let us know what threats we face and what we need to do in order to stop them. They have never let us down, and more often than not they are the ones informing us of threats or attempts to compromise our system.

"I wanted to provide some feedback on John’s work during our office move. We had an issue with our server during the move, and without our server we’d have been unable to operate. John went above and beyond to get it repaired and up and running over the weekend – even though he had started his vacation. It’s that type of service that makes a difference and I truly appreciate it."

Having dealt with RCC since 2000, I feel that our investment is well worth the return! They have been there to help whenever they can in a timely manner. The quality of service and willingness to work through problems, whether over-the-phone or an on-site solution, RCC has been there for us. Though pricing is a factor, it has always been a consideration when they make a decision to resolve a problem. I feel that the money we pay, for the services we receive, has created a rapport with RCC, as well as an assurance that they will provide us with the best possible service at all times.

We are very loyal to our vendors and making a change was something that we did not take lightly. We met with Michael, as well as some of his staff, to go over some of the issues we were experiencing. He clearly explained the services RCC provided, turnaround times for technical issues, billing process and HIPAA training. He and his staff have continued to follow through with everything that was initially discussed. His staff is ALWAYS courteous, knowledgeable and responsive. We are extremely pleased with RCC and expect to be a long term client!

"Because we don’t have an in-house IT department, it was imperative for us, as an organization, to outsource this service to a company that works for us, tailored to our needs. RCC ensures that all our computer needs are met and explained to us in a manner in which we can understand it. In the 11 years we have worked with RCC (since 1999), they have always taken a proactive approach in maintaining and upgrading our computers and server so that preventive measures are taken vs. reactive measures. The IT staff member assigned to our organization is very knowledgeable and prompt in addressing any issues that may arise in our office; which is extremely important to the Providence Teachers Union so we can continue with the day-to-day operation."

We understand that the most important consideration one pays for any service is the bottom line. But we also know that the bottom line is not made up just from the upfront costs, but by the 'other' costs as well: the lower cost of experts who get it right the first time, the lower cost of experts who are there immediately when you need them, the lower cost of experts who can give you best value advice available when you are balancing major decisions. That is why we use RCC for our network support.

"The bitterness of poor quality remains long after the sweetness of low price is forgotten." - Ben Franklin

Fast response is priceless!

Since we have gone to the monitoring and management system that RCC offers, I feel quite confident that they “have our back”. It offers us a feeling of security, knowing that they are aware of problems, sometimes even before we are! It is good to know that they are watching, being proactive in our struggle to preserve the health of our network and maintain security.

Price is important but reliability is the issue. As a vendor, RCC has been one of the most reliable companies we use to run our business. Support is there when I need it and the behind-the-scenes support I don’t see keeps the network running. The staff is pleasant, courteous and professional even when the client may not be.

We chose RCC because as a small business our resources are best directed at delivering our own services and expertise to clients, not redirecting energy and valuable time to office IT issues. RCC is highly efficient at IT tasks. Their knowledge and work processes save time and money.

While I do review and educate myself on IT purchases and fixes, I’m never wasting time now doing parallel research and having to second guess decisions. RCC’s advice and proposals have been spot on and fairly priced.

At our association, we rely on our computer system for everything and we only work as well as they do. We can not fulfill our mission without working computers, so if our computers go down it costs us money in the form of productivity. We wouldn’t consider this as an area to cut corners, we need the best service, and look at it in terms of value. The value provided by RCC is why we would recommend them to anyone.

When I contacted RCC, I wasn't sure what to expect. I have used several different IT consultants and not all of my experiences were positive. One was really expensive and I was pressured to accept their expensive recommendations. Another, quoted me a low hourly rate, but I got the feeling that they recaptured some of the revenue by taking longer to accomplish their tasks - either by design or due to inexperience. Yet another was not very timely in responding to my emails. With RCC, I feel that you get a very good value. They have always accomplished jobs more or less within the range that they quoted me and it is the predictability that I like because any time that I am not working during business hours represents a lot of lost revenue for me. I highly recommend RCC for their professionalism and reliability. They have relieved me of worrying about my computer network and allowed me to concentrate on other more important things.

RCC’s pricing is very competitive for the level of service they provide to Coastline. The expertise that they demonstrate in the planning and execution of improvements to our IT system is well worth the price. We are happy to have RCC as a valuable partner that works alongside us to move the agency forward.

Coastline recognizes that it is critically important to have reliable monitoring and backups in place and this was a priority when we engaged RCC. They have been extremely responsive to this need and have also provided strong support in our HIPAA assessment and compliance plan. In short time, RCC has helped Coastline make great strides in improving our network security.